Frequently Asked Questions
Everything you need to know about our luxury home collections.
What materials are used in NYRALONDON products?
We prioritize premium, sustainable materials across our home collections, ranging from hand-poured soy wax for our candles to high-thread-count organic cotton for our textiles.
How long will it take to receive my order?
Standard shipping within the UK typically takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy for home decor items?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please note that personalized or bespoke items are non-refundable.
Do you offer international shipping?
Yes, NYRALONDON ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
Are your candles and home fragrances eco-friendly?
Absolutely. All our fragrances are paraben-free, cruelty-free, and designed with clean-burning technology to ensure a safe and luxurious atmosphere in your home.